A New Airplane Program of Boeing 767 Case Study - 1

A New Airplane Program of Boeing 767 - Case Study Example At the same time, in 1966 company was facing a lot of pressure for the development of new plane as it had been long since the last plane was launched. There were a lot of apprehensions among the directors as the company had not enough experience of developing a plane of their own. Project Uncertainty and Risk Management, the project management was not effective in Boeing 767 program, is the first weakness. Since the company did not have any past experience of cockpit design for two persons, it resulted in many difficulties in the successful execution of the final product. There should have been a thorough analysis of design before getting the final approval. Another weakness was that the geographic locations of production were also not considered. This hence became a major weakness as the transportation of parts was important on time. Time also became critical also due to the change in the design of cockpit. The strength was that the conversion of conversion from two-person to the three-person cockpit, which a very big risk was handled very intelligently. First strength was that the delivery of the planes was just one month delayed. This conversion also raised project uncertainty concern. As the parts were designed for two-person cockpit and payments were already made. The strength of project management was that it was decided that modification experts will fix this problem once parts are installed. This resulted in minimization of the risk of production disruption. Hence the projected uncertainty arising from risk was avoided. This made the design of new cockpit more adaptable to changes. In terms of quality management, another weakness aroused due to this conversion for space. This risk seemed to disrupt the modification of the thirty planes which were almost ready and were also ready to be flown. However, many managers opposed this approach as it violated the fire control systems and may result in working environment without fire system for some time till the new system gets installed again

Global Perspectives Mid-term Memo Assignment Example | Topics and Well Written Essays - 750 words

Global Perspectives Mid-term Memo - Assignment Example 1) The rising Human Development Index (UNDP Report, 2010) a) A recent UNDP report published in 2010 has identified a rise in the index of human development for Belarus. i) Human Development Index (HDI) is an internationally accepted measure of national development. It assesses health, income, education and some other trends for a country. ii) The recent rise is not sudden and the country is steady moving up in the ladder.HDI has risen from 0.619 to 0.624 in 2010. iii) The country is categorized as a country with High Human Development in this report which means a developed country. b) We can assume following from the HDI rise; i) Higher buying power at consumer level. ii) Higher level service expectations from the consumers. iii) Belarus social indicators are satisfactory and if these trends continue to flourish there are bright chance of business in this country. iv) Encouraging business environment. 2) Belarus’s Economic Environment a) A Highly industrialized state with many features of planned economy. i) A country with a Gross National Income (GNI) per capita of US$ 1,590. ii) A decline in Belarus GDP was observed in 2009 as it dropped to US$ 48.984007391 billion from US$ 60.7634483146 billion of 2008 and was ranked 70th in the world. iii) A net inflow of foreign direct investment was declared to be US$ 1.8844 billion. (World Bank, 2011) b) A strict control government over the prices and private enterprises makes the business environment difficult for foreign investors. i) Rigorous government inspections to ensure policy compliance. ii) A higher frequency of policy and business regulation changes. iii) An overall restrictive business environment. iv) A strict control government over the prices and private enterprises makes the business environment difficult for foreign investors. (Economy Watch, 2011) c) Our recommendation from business point of view are as follows; i) Government should move towards market driven economy ii) State control over privat e enterprises should be reviewed and removed iii) Competitive business environment should be provided to business community iv) Tax free and investment friendly policies should be introduced to support direct foreign investment. 3) Belarus’s Political Environment a) Belarus had declared its independence in 1994. It is presidential republic, governed by the President Alexander Lukashenko, the National Assembly and a Council of the Republic. The President is ruling the country for last sixteen years and has got legitimacy through controversial referendum process. Most of the Western powers have termed the rule of Lukashenko as a dictatorship. i) Human rights violations are witnessed commonly. ii) Several opposition parties exist but are strictly suppressed in the country. iii) However, government controlled Belarusian telegraph agency declared the political situation in the country as ‘calm’ in a recent survey. (Belta, 2010). b) We suggest following political steps in Belarus; i) Restoration of true democracy ii) More political freedom to the masses, particularly suppressed opposition parties iii) Respect of human right at all level of the society iv) Frees press and media policies Under these circumstances business operations in Belarus does not suits

Measuring Customer Satisfaction Essay Example | Topics and Well Written Essays - 1000 words

Measuring Customer Satisfaction - Essay Example led to improved sales but has also led to increased customer satisfaction that intern leads to customer retention hence giving such businesses competitive advantage over others. On this basis, this essay will discuss the best practices used to measure customer satisfaction and further evaluate the current practices adopted by Union Pay Organization. To start with, measurement of customer satisfaction has several benefits to businesses. Measurement of customer satisfaction can be defined as a process in which businesses are able to gauge the quality of their processes as well as that of their products and services from customer feedback or other indirect means (Hayes, 2008). As a result of these measurements, businesses can be able to implement and evaluate various processes in their main objectives. For instance, through the customer feedback, businesses are able to gauge themselves against competitors and identify effective strategies that can place give them competitive advantage in the market (Grigoroudis & Siskos, 2010). Further, measurement of customer satisfaction helps to reveal changes in tastes and preferences by customers that can be used in developing products and services in order to retain existing customers and also attract new section of customers by factoring their preferences in business products or services. On the other hand, several customer measurement practices have been identified to work in various business sectors. To start with, transactional surveys have been widely used to gather information about customer satisfaction. This kind of approach is simple because it provides immediate feedback shortly after customer encounter (California Employers Association, n.d). Data collected through transactional survey may be regarded as qualitative because the kinds of responses obtained mainly include impressions of customers to general services and products relating to a particular business. Transactional surveys have advantages that can help